According to the Department of Land Transport (DLT), over 2,000 complaints have been filed against taxi drivers in Bangkok, the bulk of which are due to their unwillingness to transport customers since new rates were implemented on January 16.
According to reports, the agency has received 2,120 complaints, 720 of them involving the rejection of passengers, 455 pertaining to impolite behavior, 358 over reckless driving, 237 for not using their meters, and 221 cases of malfunctioning meters.
Officials said as many as 1,650 complaints have been addressed so far, adding that legal action has been taken in 479 cases. They also stated that more than 34,000 cabs had their meters altered as a result of the increased charges.
The department urged all taxi drivers to maintain a professional and courteous attitude toward their passengers, as well as to operate their vehicles safely, use their meters correctly, and address any technical issues with their vehicles as soon as possible, as this will help improve the taxi industry’s overall reputation.
