Thailand’s Airports Authority (AoT) has announced additional measures to manage a rise in passenger arrivals at Suvarnabhumi International Airport.
While the number of complaints has increased in the last month, AoT has adopted efforts to shorten waits at baggage claim areas and passenger service times.
As a temporary stopgap remedy, the airport’s ground handling operators, THAI Ground (TG) and Bangkok Flight Services (BFS), are hiring staff and acquiring more equipment.
Airport taxi shortages are also being addressed by authorities, who have registered 3,909 taxis for service in the region, with hopes to boost this number to 4,500.
Meanwhile, AoT has recommended extending the time for carriers to provide self-service options, as well as installing additional automatic passport inspections and pre-immigration kiosks. In addition, the new priority zone and VOA inspection area at its Satellite 1 facility, which is set to open in September, will be expanded.
The international airport also proposes to transform the area between the passenger terminal and Concourse D into a reception hall for incoming passengers and those with visas on arrival (VOAs) (VOAs). Every hour, they aim to handle 2,000 inbound travelers and 400 persons using VOAs.
AOT ensures that the second phase of the airport’s long-term answer to congestion problems is now in the works, with construction set to begin by the end of this year.